Privacy Policy

Sajilo Rental ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including vehicle rental, ride-sharing, and our website or mobile application (collectively, the "Services").

By using Sajilo Rental, you consent to the practices described in this policy.

1. Information We Collect

a. Personal identification information

• Full name
• Address
• Phone number
• Email address
• Date of birth
• Government-issued ID (citizenship, driver's license, etc.)

b. Vehicle & rental information

• Vehicle preference and rental history
• Trip details (start/end time, duration, destination)
• Accident reports or insurance claims

c. Payment information

• Payment method (eSewa, Khalti, card details)
• Billing address
• Transaction history

d. Technical & usage data

• IP address, device type, OS
• Location data (GPS) and app usage behavior

e. Ride-sharing specific

• Driver and rider ratings
• Route history & communication logs

2. How we use your information

• Process bookings and payments
• Verify identity and eligibility
• Provide rental and ride-sharing services
• Contact you for reservations, support, or policy updates
• Improve services and prevent fraud
• Comply with legal obligations

3. Sharing your information

We do not sell your personal data. We may share data with:

• Service providers (payment processors, IT, insurance partners)
• Law enforcement or regulators when legally required
• Drivers or riders during active trips
• Affiliated partners for joint promotional offers

4. Data retention

We retain your data while you have an active account and as required for service delivery, compliance, or dispute resolution. You can request deletion subject to legal retention requirements.

5. Cookies and tracking

We use cookies or similar technologies to remember preferences, analyze traffic, and improve user experience. You can manage cookies via your browser/device settings.

6. Your rights

• Access and review your personal data
• Request corrections or updates
• Request deletion of your account/data
• Opt out of marketing communications

To exercise your rights, contact us at info@sajilorental.com.

7. Data security

• Encrypted data transmission (SSL)
• Secure payment processing
• Access controls and monitoring
• Regular backups and vulnerability checks

8. Children's privacy

Our services are not for anyone under 18. We do not knowingly collect minors' data.

9. International data transfers

If you use our services from outside Nepal, your data may be transferred to and stored in Nepal.

10. Changes to this policy

We may update this policy. Updates will be posted with an effective date; continued use means acceptance.

11. Contact us

Sajilo Rental
Putalisadak, Kathmandu, Nepal
Phone: 9741816117, 01-4168329
Email: info@sajilorental.com