Privacy Policy

Last Updated: 16 June 2025

Sajilo Rental ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including vehicle rental, ride-sharing, and our website or mobile application (collectively, the "Services").

By using Sajilo Rental, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal data:

a. Personal Identification Information
Full name
Address
Phone number
Email address
Date of birth
Government-issued ID (citizenship, driver’s license, etc.)

b. Vehicle & Rental Information
Vehicle preference and rental history
Trip details (start/end time, duration, destination)
Accident reports or insurance claims

c. Payment Information
Payment method (eSewa, Khalti, card details)
Billing address
Transaction history

d. Technical & Usage Data
IP address
Device type and OS
Location data (GPS)
App usage behavior

e. Ride-Sharing Specific
Driver and rider ratings
Route history
Communication logs (calls/messages between driver and rider)

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Verify identity and eligibility
  • Provide vehicle rental and ride-sharing services
  • Contact you regarding reservations, support, or policy updates
  • Improve our services, website, and app functionality
  • Prevent fraud and ensure safety
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Service providers (payment processors, IT services, insurance partners)
  • Law enforcement or regulatory authorities when required by law
  • Drivers or riders for coordination during active trips
  • Affiliated partners in case of joint promotional offers

All third-party partners are contractually obligated to protect your data.

4. Data Retention

  • We retain your personal data as long as:
    • You have an active account, and/or
    • It is necessary for service delivery, compliance, or dispute resolution.
  • You can request deletion of your account, subject to legal or operational retention requirements.

5. Cookies and Tracking

  • Our website and app may use cookies or similar technologies to:
    • Remember your preferences
    • Analyze site/app traffic and performance
    • Improve user experience
  • You can manage cookie settings in your browser or device.

6. Your Rights

  • You have the right to:
    • Access and review your personal data
    • Request corrections or updates
    • Request deletion of your account/data
    • Opt-out of marketing communications
  • To exercise your rights, please contact us at info@sajilorental.com.

7. Data Security

We implement strong security measures including:

  • Encrypted data transmission (SSL)
  • Secure payment processing
  • Access controls and monitoring
  • Regular backups and vulnerability checks

However, no system is 100% secure, and you acknowledge that you provide data at your own risk.

8. Children’s Privacy

Our services are not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If found, we will delete such data immediately.

9. International Data Transfers

If you access our services from outside Nepal, you agree that your information may be transferred to and stored in Nepal under its data protection regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website or app with the effective date. Continued use of our services after changes means you accept the revised policy.

11. Contact Us

Sajilo Rental
📍 Putalisadak, Kathmandu, Nepal
📞 9741816117, 01-4168329
📧 info@sajilorental.com
🌐 www.sajilorental.com