Terms of Service

Welcome to Sajilo Rental ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our vehicle rental and ride-sharing services, including our website, mobile application, and physical rentals (collectively, the "Services").

By accessing or using Sajilo Rental, you ("you", "your", or "Customer") agree to be bound by these Terms. If you do not agree, you may not access or use our Services.

1. Eligibility

• You must be at least 18 years old.
• You must hold a valid driver's license recognized in Nepal, appropriate for the vehicle type.
• You must pass our identity verification and comply with all local laws.

2. Booking and Payment

• Bookings may be made through our mobile app, website, or in person.
• Payment must be made in full or partially before vehicle dispatch.
• Accepted payment methods include eSewa, Khalti, debit/credit cards, or cash as permitted.
• All prices are in Nepalese Rupees (NPR) and inclusive of VAT where applicable.

3. Security Deposit

• A refundable security deposit may be required depending on the vehicle type and rental duration.
• Deposits are refundable within 7 business days after vehicle return, subject to inspection.

4. Vehicle Use and Responsibilities

You agree to:

• Operate the vehicle safely and lawfully.
• Not allow unauthorized persons to drive the vehicle.
• Return the vehicle at the agreed time and condition.
• Immediately report accidents, breakdowns, or theft.

You must not:

• Use the vehicle for illegal purposes or reckless driving.
• Sublet, lease, or lend the vehicle to third parties.
• Smoke inside the vehicle or carry hazardous materials.

5. Ride-Sharing Conduct

• Drivers and riders must behave respectfully and lawfully.
• Drivers must not demand cash unless authorized by the app.
• Repeated cancellations, abuse, or misconduct may lead to account suspension.

6. Cancellations and Refunds

• Free cancellations up to 12 hours before booking time.
• Late cancellations or no-shows may incur partial or full charges.
• Sajilo Rental reserves the right to cancel for policy violations or unavailability.

7. Damage, Theft, and Insurance

• You are liable for all damage, theft, or loss during your rental period.
• Optional insurance coverage may be offered.
• You may be charged for repair costs, towing, lost accessories, or downtime.

8. Fines and Violations

• You are responsible for traffic, parking, or toll fines.
• If fines are issued in our name, we will charge the amount plus an administrative fee.

9. Account Termination

We may suspend or terminate your access if you violate Terms, provide misleading info, or engage in fraudulent behavior.

10. Privacy Policy

Your information is used in accordance with our Privacy Policy.

11. Limitation of Liability

• Indirect or consequential damages are not our liability.
• Delays from weather, traffic, or third parties are excluded.
• Accidents caused by user negligence are user's responsibility.

12. Governing Law

These Terms are governed by the laws of Nepal. Disputes shall be resolved in Kathmandu District Court.

13. Changes to Terms

We may modify these Terms at any time. Continued use constitutes acceptance.

14. Contact

Sajilo Rental
Address: Putalisadak, Kathmandu, Nepal
Phone: 9741816117, 01-4168329
Email: info@sajilorental.com